Your company has partnered with United Way of Greater Milwaukee & Waukesha County to administer your campaign.

The Donor Help Desk works in a combination of in-office and remote environments to provide fast and efficient customer service during normal business hours of 8:00 a.m. - 5:00 p.m. CST Monday through Friday.

You can reach the Donor Help Desk at donor@unitedwaygmwc.org. A representative will be in touch within three business days during the campaign season.

Should you prefer to communicate by phone, please email us your name, company name, phone number, and a brief description of the issue and someone will call you directly.

What do I do if I cannot remember my login information?

Your login information was most likely sent in an email from your place of employment or United Way. If you have misplaced this information or did not receive it, please email donor@unitedwaygmwc.org to request your login credentials.

What do I do if the payment method I want is not available?

Payment methods are specified by each individual workplace campaign prior to the campaign, and United Way does not dictate this. If you would like to pledge with a payment method not being offered, please contact your workplace Campaign Ambassador to discuss your best option.

Where can I find Stock/Securities transfer information?

Download Stock/Securities instructions as a PDF. Please contact Ross Bukouricz at rbukouricz@unitedwaygmwc.org or 414.263.8144 for information regarding what is needed to complete the transaction.

Where can I find Donor Advised Fund/Retirement Account transfer information?

Download Donor Advised Fund/Retirement Account instructions as a PDF. Please contact Ross Bukouricz at rbukouricz@unitedwaygmwc.org or 414.263.8144 for information regarding what is needed to complete the transaction.

How do I change my pledge?

If you log in to the giving site and click the Give Now button, your current donation should show up with the option to Modify Gift. If this is not the case, please contact the Donor Help Desk at donor@unitedwaygmwc.org and ask a representative to change your account settings to allow edits.

How do I make a donation with multiple payment types?

You can only make one payroll deduction donation. However, you can make more than one donation with a different payment type. For example, you could donate $50 with a payment type of payroll deduction. Then you can return to the Pledge Now button and give a one-time credit card donation of $25. Even though both transactions were submitted separately, they count towards a total donation of $75.

If you do not see the option to make another pledge, please contact the Donor Help Desk at donor@unitedwaygmwc.org to update your account settings.

I am having trouble finding the organization I would like to donate to. What do I do?

On the Select Designations page, the second step of the pledging process, scroll to the bottom of the page and click Find a Nonprofit, and you'll see a list of United Way Funded Agencies sorted alphabetically. You can use the Search feature to look up the organization you would like to designate your dollars to, and if the organization is not listed, you can use the Expanded Search or use the Write-In option, located as an item in the Search feature, to manually enter where you would like to designate your gift. Please include the city and state to ensure your money goes to the correct organization. If you need further assistance, please contact donor@unitedwaygmwc.org.

I am a new employee. Can I still participate?

Yes. However, you might not be set up in the online system yet. Please send an email to donor@unitedwaygmwc.org that includes your employer and contact information. We will contact your workplace Campaign Ambassador to get all the information we need to set you up. Login information will arrive in a welcome email once this process is complete (up to five business days).

How can I see what I gave last year?

United Way is excited to partner with StratusLIVE to present a new online pledge processing experience. While some donors may see the total amount of their annual gift from last year's campaign near the top of the screen when they begin the pledging process, Giving History has not been carried over from the previous online pledge processing system. Individuals who have pledged in previous years' campaigns will not see the details of their past gifts in the interest of protecting our donors' security and privacy. Information regarding prior gifts and designations can be provided by your workplace Campaign Ambassador.

I want my spouse to be included in my donation recognition. How can I confirm this?

Please contact donor@unitedwaygmwc.org for confirmation on spousal recognition. Please include both names and company the pledge was made through.